Support / Guides / FAQs

Yes. We offer a Limited Support membership at no cost that provides access to the Advanced Support team in-home only during the hours of 9-5 Monday-Friday. No remote support will be provided. All Advanced Support time is billable at our published hourly rates and will be invoiced accordingly. Support technician bandwidth is reserved for paid member plans and therefore there is no guarantee on the response time for Limited Support clients.

Yes we do. We offer unparalleled, reliable, and consistent 24×7 365 days of support in the local marketplace with various choices of service levels via paid membership plans. Key benefits of our plans include rapid response times, proactive system health monitoring and management, prioritized scheduling, preferred service-labor rates, and unlimited 24×7 help desk access.

Residential Technical Support Plan Details | view 

Business Technical Support Plan Details | view

You may call 859-757-1146 ext 2 or email support@simptechsolutions.com

All advanced support remote and onsite work is billable as follows…

Residential Clients
Business hours: 8:30am-5:00pm Monday-Friday

Regular Residential hour rate: $150
Preferred Residential hour rate: $100  (Priority and Above Membership Plans)

Regular After-hours rate: $225
Preferred After-hours rate: $180  (Priority and Above Membership Plans)

Business Clients
Business hours: 8:30am-5:00pm Monday-Friday

Regular Business hour rate: $180
Preferred Business hour rate: $120  (Priority and Above Membership Plans)

Regular After-hours rate: $250
Preferred After-hours rate: $200  (Priority and Above Membership Plans)

There is a minimum 1-hour charge for all on-site visits, billed in 15 minute increments after that. There is a 15 minute minimum charge for all Advanced remote support.

A technical system review has been designed to help identify potential problems, identify system upgrade recommendations, and refresh the users on how to use the overall system.

More details | view

Our paid memberships offer the following value attributes depending on the plan level selected…

1. A Guaranteed, Predictable, and Consistent Support Experience Over Time
2. 24×7 Triage Support to Understand and Assess the Issue (All Levels)
3. Consistent and Clear Documentation of Issues in our Ticketing System (All Levels)
4. Remote Diagnostic and Resolution of Technical Issues by our Basic Support Team
5. Choice of Response Time Levels for Advanced Support Team Remote or On-Site Support
6. Priority Scheduling of Advanced Support Team
7. Preferred Billing Labor Rates
8. Tech System Audit Reviews
9. Proactive Monitoring and Action on Tech Monitoring Events

Please email memberships@simptechsolutions.com or call 859-757-1146 ext 2.

Yes, we accept Visa, Mastercard, Discover, and American Express for your convenience.

Yes. We can provide coverage documentation upon request for our Auto, General Liability, and Workers Compensation policies.

SimpTech Solutions and the prior operating entities of its principal’s has been fortunate to do 140 projects for 160 customers over the span of 6 years.

There is no project too small or large for SimpTech Solutions in the residential market. We can provide solutions in the areas of audio, video, security, cameras, lighting control, thermostat control, pump/motor control for pools/heaters/etc, phone systems, intercom systems, digital media convergence, computer networking, air purification, and energy management & power correction.

We are capable of delivering all of these technology capabilities in the light commercial market in areas such as office complexes, doctor offices, and hospitality facilities (bars, restaurants).

SimpTech Solutions was formed in October 2010. The owners of SimpTech Solutions have operated in the residential and commercial electronics systems contracting business since January 2006 and has made many satisfied customers. We have previously operated as Cornerstone Technologies which was formed in Aug 2009 via a merger between Digital Innovations in Covington, KY and Cornerstone Group in Florence, KY.

Yes, we encourage you to let us know you are planning on changing your internet service with Spectrum or Cincinnati Bell (ISP). This would include upgrading your speed or changing an internet modem equipment. We often have your home network programmed in a certain way that can break your internet service when the ISP makes changes on their ends, thus we prefer you coordinate with us to minimize interruption of your internet thru a planned change event.

Regarding your cable or satellite TV service, we also encourage you to let us know you plan to make changes to your TV service, acquire new cable or satellite TV equipment boxes, or change TV service providers. We often program the remote controls in your system to use certain control codes which can break when TV equipment is changed so we ask you coordinate with us to minimize interruption of your TV service thru a planned change event.

It is likely your internet modem has been taken out of bridge mode, the LAN subnet has been changed to match the router WAN subnet range, or the WAN static IP address has changed.  You should contact SimpTech technical support immediately at 859-412-1436 to schedule an on-site service call to resolve this issue.

A few reasons can cause your usable internet bandwidth speed from being realized – 1) the router being used with your Internet service modem does not have a 1 gigabit WAN port and needs to be replaced with a new generation router; 2) the cable modem being used is not DOCSIS 3.0 compatible and needs to be replaced; 3) you are testing with a WiFi connection instead of a hard wired network connection. If you have questions, please contact SimpTech service department at support@simptechsolutions.com

The ability to manage your home’s electronic systems from one main control system can make your household run smoother, feel better and save energy. The trick is to find a system that will meet all the demands of your household, now and in the future. Most systems can be tailored by a custom electronics professional to provide all the benefits you desire, but there are some key features that will make his job easier and your interaction with your system more enjoyable. These features include interoperability, remote access, expandability, upgradeability, variety of interfaces, time-tested, strong dealer network, commitment to energy-savings, and most importantly the can-do attitude of the installer. Automation is only beneficial and practical if it fits your lifestyle. Since everyone’s lifestyle is different, the manufacturer should provide its installers with the tools to customize the system to your specific needs. If there’s something that you want your system to do and your installer says it’s impossible, either he or the manufacturer has failed you. Keep looking.

Alarm Walk Test Guide | View PDF