Support / Guides / FAQs

Yes, we accept Visa, Mastercard, Discover, and American Express for your convenience.

SimpTech Solutions was formed in October 2010. The owners of SimpTech Solutions have operated in the residential and commercial electronics systems contracting business since January 2006 and has made many satisfied customers. We have previously operated as Cornerstone Technologies which was formed in Aug 2009 via a merger between Digital Innovations in Covington, KY and Cornerstone Group in Florence, KY.

SimpTech Solutions and the prior operating entities of its principal’s has been fortunate to do 140 projects for 160 customers over the span of 6 years.

There is no project too small or large for SimpTech Solutions in the residential market. We can provide solutions in the areas of audio, video, security, cameras, lighting control, thermostat control, pump/motor control for pools/heaters/etc, phone systems, intercom systems, digital media convergence, computer networking, air purification, and energy management & power correction.

We are capable of delivering all of these technology capabilities in the light commercial market in areas such as office complexes, doctor offices, and hospitality facilities (bars, restaurants).

The ability to manage your home’s electronic systems from one main control system can make your household run smoother, feel better and save energy. The trick is to find a system that will meet all the demands of your household, now and in the future. Most systems can be tailored by a custom electronics professional to provide all the benefits you desire, but there are some key features that will make his job easier and your interaction with your system more enjoyable. These features include interoperability, remote access, expandability, upgradeability, variety of interfaces, time-tested, strong dealer network, commitment to energy-savings, and most importantly the can-do attitude of the installer. Automation is only beneficial and practical if it fits your lifestyle. Since everyone’s lifestyle is different, the manufacturer should provide its installers with the tools to customize the system to your specific needs. If there’s something that you want your system to do and your installer says it’s impossible, either he or the manufacturer has failed you. Keep looking.

Alarm Walk Test Guide | View PDF

Yes we do. We offer unparalleled, reliable, and consistent 24×7 365 days of support in the local marketplace with various choices of service levels via paid membership plans. Key benefits of our plans include rapid response times, proactive system health monitoring and management, prioritized scheduling, preferred service-labor rates, and unlimited 24×7 help desk access.

Residential Technical Support Plan Details | view 

Business Technical Support Plan Details | view

Please email memberships@simptechsolutions.com or call 859-757-1146 ext 2.

You may call 859-757-1146 ext 2 or email support@simptechsolutions.com

All advanced support remote and onsite work is billable as follows…

Residential Clients
Business hours: 8:30am-5:00pm Monday-Friday

Regular Residential hour rate: $150
Preferred Residential hour rate: $100  (Priority and Above Membership Plans)

Regular After-hours rate: $225
Preferred After-hours rate: $180  (Priority and Above Membership Plans)

Business Clients
Business hours: 8:30am-5:00pm Monday-Friday

Regular Business hour rate: $180
Preferred Business hour rate: $120  (Priority and Above Membership Plans)

Regular After-hours rate: $250
Preferred After-hours rate: $200  (Priority and Above Membership Plans)

There is a minimum 1-hour charge for all on-site visits, billed in 15 minute increments after that. There is a 15 minute minimum charge for all Advanced remote support.