Technical Support Services
Do you have service plans or service contracts available?
Yes we do. We offer unparalleled, reliable, and consistent 24×7 365 days of support in the local marketplace with various choices of service levels via paid membership plans. Key benefits of our plans include rapid response times, proactive system health monitoring and management, prioritized scheduling, preferred service-labor rates, and unlimited 24×7 help desk access.
Residential Technical Support Plan Details | view
Business Technical Support Plan Details | view
Who do I contact to learn more about technical support membership plan options?
Please email memberships@simptechsolutions.
How do we contact technical support for help?
You may call 859-757-1146 ext 2 or email support@simptechsolutions.com
What are your billable rates for technical support?
All advanced support remote and onsite work is billable as follows…
Residential Clients
Business hours: 8:30am-5:00pm Monday-Friday
Regular Residential hour rate: $150
Preferred Residential hour rate: $100 (Priority and Above Membership Plans)
Regular After-hours rate: $225
Preferred After-hours rate: $180 (Priority and Above Membership Plans)
Business Clients
Business hours: 8:30am-5:00pm Monday-Friday
Regular Business hour rate: $180
Preferred Business hour rate: $120 (Priority and Above Membership Plans)
Regular After-hours rate: $250
Preferred After-hours rate: $200 (Priority and Above Membership Plans)
There is a minimum 1-hour charge for all on-site visits, billed in 15 minute increments after that. There is a 15 minute minimum charge for all Advanced remote support.
What is included in a Tech Review?
A technical system review has been designed to help identify potential problems, identify system upgrade recommendations, and refresh the users on how to use the overall system.
More details | view
Administration
Do you accept credit cards as a payment option?
Yes, we accept Visa, Mastercard, Discover, and American Express for your convenience.
Solutions
What is the benefit of home automation and control features in my home?
The ability to manage your home’s electronic systems from one main control system can make your household run smoother, feel better and save energy. The trick is to find a system that will meet all the demands of your household, now and in the future. Most systems can be tailored by a custom electronics professional to provide all the benefits you desire, but there are some key features that will make his job easier and your interaction with your system more enjoyable. These features include interoperability, remote access, expandability, upgradeability, variety of interfaces, time-tested, strong dealer network, commitment to energy-savings, and most importantly the can-do attitude of the installer. Automation is only beneficial and practical if it fits your lifestyle. Since everyone’s lifestyle is different, the manufacturer should provide its installers with the tools to customize the system to your specific needs. If there’s something that you want your system to do and your installer says it’s impossible, either he or the manufacturer has failed you. Keep looking.
Security Alarms
DSC Security
Alarm Walk Test Guide | View PDF