Yes, we encourage you to let us know you are planning on changing your internet service with Spectrum or Cincinnati Bell (ISP). This would include upgrading your speed or changing an internet modem equipment. We often have your home network programmed in a certain way that can break your internet service when the ISP makes changes on their ends, thus we prefer you coordinate with us to minimize interruption of your internet thru a planned change event.
Regarding your cable or satellite TV service, we also encourage you to let us know you plan to make changes to your TV service, acquire new cable or satellite TV equipment boxes, or change TV service providers. We often program the remote controls in your system to use certain control codes which can break when TV equipment is changed so we ask you coordinate with us to minimize interruption of your TV service thru a planned change event.
Posted in: Internet and TV Video Services